Refunds

Last updated November 5, 2026

When you buy from a business on World, you pay through World. Refunds come back the same way.

When a business got it wrong

If an order is wrong, missing, damaged or never arrives, the business refunds you within a day of agreeing it went wrong. Ask from the order in World.

You get back every cent you paid. The business pays the card fee on a refund, not you.

If a delivery driver was late, or the mistake was ours, the business isn't charged for it.

Changing your mind

Each business sets its own return and cancellation rules, such as a time limit or the condition an item must be in. You see them on the business's page and before you pay.

Where the law of your province or state gives you more, the law applies.

How the money comes back

A refund goes back to the way you paid. A card refund usually shows on your statement within 5 to 10 business days.

Tickets, stays and rentals

If an event is cancelled, everyone gets a full refund. Stays and rentals follow the cancellation rules you saw before you booked.

If a business doesn't answer

If a business doesn't answer, or you don't agree with its answer, write to support@ounoworld.com with your order and what happened. We look into it and reply within 2 business days.